How can we help?
Find the right starting point below, or reach the team directly.
Track an order
Sent or expecting a delivery? Open the tracking link the sender shared with you. It shows live status from pickup to drop-off. Tracking links are personal to each delivery, so there's no code to type in here.
Tracking questionsRider support
Questions about getting verified, going online, or getting paid? Rider help lives inside the Karryo rider app once you are signed in. For anything else, our team can help.
How riding worksBusiness support
Setting up deliveries or need a hand with your business account? Our team can get you moving.
Karryo for businessFAQs
Common questions
How do I track my delivery?+
Open the tracking link shared with you by the sender. It shows the current status and each milestone from pickup to drop-off, and updates as the delivery progresses.
My tracking link says it isn't available. What now?+
Links can expire or be revoked. Ask the sender to share a new tracking link for your delivery.
Where is Karryo available?+
Karryo is starting in Owerri, with Aba next. Coverage will expand from there.
How do I become a rider?+
Sign up in the Karryo rider app and complete a quick verification. That is the step that lets you start accepting deliveries.
I run a business, how do I send deliveries?+
Reach out through business support. Our team will set up your business account so you can send and track orders.
Still need a hand?
Reach the Karryo team and we'll point you to the right place. In-app help is available once you're signed in to the customer or rider app.
hello@karryo.exampleContact address is a placeholder until the support channel is published.